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Client-Centric Journey Mapping and Data Collection Application
Date
2020
Project type
Journey Mapping and Application Development
Role
Senior UX Researcher
Process/Methods
Client Collaboration: Worked closely with clients to understand their data needs and user interactions.
Journey Mapping: Created detailed maps of the user’s interaction with the application, identifying pain points and opportunities for enhancement.
Prototype Development: Based on the journey maps, developed prototypes that were iteratively tested and refined with user feedback.
Outcomes
Tailored User Experiences: Developed a user-friendly application that reflects the specific behaviors and needs of the end users, enhancing engagement and efficiency.
Improved Data Accuracy: The application’s design improvements based on journey mapping insights led to more accurate and reliable data collection.
Client Satisfaction: The client appreciated the detailed understanding and customization of the application, which was critical for their operational success.
Streamlined Interactions: Reduced friction points identified in the journey maps, leading to smoother user interactions and better compliance with data entry.